Disgusting treatment of clients in need

I am discussed with how I was treated at your new clothing store in castle gate shopping center. We where given a pair of dresses from my mother in law for my daughter, for Christmas. Unfortunately the store where she had baught it (East Rand Mall) did not take off the security tag, which is negligents from there staff in the first place, and she had unfortunately lost the slip. I went to our closest branch, which is castle gate, to ask them if I they can help me remove it. The lady at the entrance was helpful in seeing that I had a problem and wanted to assest. She took me to the payment counters and we explained the situation. All 3 staff behind the counter (2 staff and 1 manager) immediately had judgment on there faces and kept asking me about the slip (after explaining to them that it was a gift and we do not have a slip), as to imply that the clothing item was ******. The manager then refused to help and also went on to say that they did not use the same security tag in anyway so they could not help even if she wanted to. This is a lie or she is ***********, as they all work on the same principle, which is a magnetic locking mechanism and you only need a strong magnet to unlock it. The overall experience and attitude was appauling and I will not be using your stores again.

P.S I have done research and have now found a fool proof way to remove these tags without a magnet (unfortunately threw my experimentation the clothes where permanently damaged), and I will gladly share this information with anyone who needs it. Slip or no slip.

All of this could have been avoided if I was just assisted and dealt with professionally. Why would I go in to a store to have it removed if I had ****** it?