DISGUSTING , TERRIBLE , STALE SERVICE!!

I ordered yesterday at 4;40 ,Eeverything I need for lunch for the next day as well as supper for that night. To my surprise hours past and no delivery to be informed that I need to wait until this morning to receive my order. Which is absolutely ridiculous !! Noted ASAP try to deliver within 60 min but ASAP IS NOT A WHOLE 16 HOURS LATER !I then complained as anyone should but I then received my order and the quality of goods I received is absolutely disgusting . My french loaf was incredibly stale and dry and OLD. It was basically torn in half and the packaging was open completely ! Yesterdays bread if im lucky. I phoned ASAP immediately and sent an email . i DEMANDED a redelivery of the bread so that it is fresh. I then get advised that I NEED TO REORDER to get a fresh bread and they will NOT be issuing me with a fresh bread at all. I need to spend R80 further to get a fresh one ! I need to spend MONEY at YOUR shop to correct your DISGUSTING and careless mistakes!! I will receive a refund for said bread but to get a new one I should spend money ?? Why would I ever want to use you guys ever again after this !! You guys ALONE would not go and buy stale bread so how can you give it to customers ??? And not be able to fix it !!! The call center again was rude and of no assistance and not willing to assist at all. Im disgusted at this level of quality and service ! I am utterly shocked at this level of customer service and willing to fix YOUR mistakes ! You do not even care. This is absolutely ridiculous ! How can you expect MORE MONEY in order to rectify the situation!!!