Disgusting Telephonic Service

<p>I have called over 4 Pick n Pays from 8am this morning (Fourways Crossing; Northgate; Nicol, & Woodmead. I am so disgusted by the people who 1stly answer the phone IF they do... there were a couple where I had to call a couple of times and let it ring for at least over 2 mins before someone answered. I just called Northgate to ask for the product I am looking for and i was put through to the Outdoor Department twice and left for it to ring in my ear for over 1 minute.... DISGUSTING. Then finally she says no1 is there, i could have guessed that much. I asked for a manager and she says of which department, I said I don't mind put me through to someone of authority, i get put through to a manager who can't even understand what I am saying, he then puts me through to Info where she said she will TRY AND HELP ME... customer service 101. I then tell her 4 times what I am looking for and then we got cut off. I am appauled daily by the service levels of retail stores and I sometimes wonder how much worse it is going to become. Do companies not realise that the person who answers your phones should be able to communicate at the least to cusomers. Totally disheartened as I'll now have to find another pick n pay and probably get the same service there to get what I want for my childs 16th Birthday. Disappointed that the smaller private Pick n Pays dont' have this product otherwise I would go to my fabulous Douglasdale pick n pay where Gavin & the staff can at least communicate.</p>