mA
marsha A

1 reviews | Active since Mar 2012

29 Jun 2018, 18:29

Disgusting service...but it's normal

It is a pity that as a coloured person I should be so accustomed to poor/bad service, that I do not usually feel the need and feel it futile to complain on any platform, but the service today just made me boil over.

I can tolerate many things, but ************** and disrespect rocks me to my core, and it takes unfortunately a collection of bad experiences for me to complain about any company.

This is not the first time I get disrespect, their cashiers smiling and greating the more affluent only to give me a sick face, no greeting,treated as though they giving me my goods for free!

Teach your staff to treat customers of All races with the same amount of decency and respect! If you need someone to teach your staff customer service etiquette I can do that for you, being a Quality Assessor.

This cashier sees me join the queue, and they insist the lady in front of me must out up the closed sign as she is not going to serve me after, after asking why and coloured colleague had to tell her to serve me as I was there already, she reluctantly did. Only to talk to her packer, in her language,thinking I don't understand about me and she mocking me to say I can run to the manager, talking about my purchases I. E. Red wine, and cracking jokes. After long, hard day, earning the money I am now spending at this store, makes me so frustrated that I need to endure such service from a retailer that should be of better quality of service to any other being in "Claremont"...... Disgusting and infuriated!!!! They should take care of their mouse problem, which is was found walking the aisle on weds I think it was!!

0
Replies (1)
Pick n Pay
Pick n Pay's reply04 Jul 2018, 08:23
Official

Good day Marsha

Thank you for taking the time to address your concerns with us.

We are addressing your complaint with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,
Thabisile Macuacua

Best regards,