Disgusting Service Situation at this Store

I purchase goods several times each week at Pick 'n Pay's Wynberg Cape Town store. On each visit, some purchases involve queuing at their sole remaining kiosk where one often stands without moving for up to 30 minutes. During this week on 3 successive days - Tuesday, Wednesday and today - I stood in the kiosk queue on the same floortile for 27minutes, 37minutes and today 32minutes without moving forward. On Tuesday, I asked the person at the helpdesk to please call the manager which didn't happen at all. On Wednesday, I asked one of their sullen staff to call the store manager and after a while, an arrogant, sullen and obese female waddled over. \What do you want?"No return greeting when I greeted her. Her nametag read \""Lee-Anne\"" and when I asked for her surname"