OR
Ofentse R
1 reviews | Active since May 2012
21 Aug 2024, 13:13
DISGUSTING SERVICE - ref ***
I am giving 1 star because I cannot give 0. My order was accepted and cancelled by the driver claiming I was not home. This is not true. ASAP has credited my wallet on the app, forcing me to go back to use their app even after a distasteful experience. Why do they not credit my card where the money came from? Why must I wait 7 WORKING days to get a refund back into my bank card? That is not TCF at all and is a disgrace to the Consumer Protection Act. DO NOT USE ASAP, especially if you live in a township. Their nonchalant and passive treatment of their customers is purely based on demographics and not a client-centric approach. I will be taking further legal action. I am a Client Experience Professional and to be honest, the consistent horrible service I get when using PicknPay ASAP is disgusting and totally unacceptable. If UBER can immediately refund me then why can't PicknPay ASAP? Good at creating customer expectations, then not delivering then *****ing hard earned money forcing us to go back to use an inefficient useless app.
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Pick n Pay's replyOfficial
22 Aug 2024, 11:00Hello Ofentse, Thank you for reaching out to Pick n Pay Customer Care team. I do apologize for the inconvenience caused.
Kindly note that we have escalated your query off to our ASAP escalation desk.
They will be in touch with you at their earliest convenience.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store.
They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, The Pick and Pay Team
Kindly note that we have escalated your query off to our ASAP escalation desk.
They will be in touch with you at their earliest convenience.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store.
They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, The Pick and Pay Team
Best regards,
Pick n Pay's reply22 Aug 2024, 11:00
Official
Hello Ofentse, Thank you for reaching out to Pick n Pay Customer Care team. I do apologize for the inconvenience caused.
Kindly note that we have escalated your query off to our ASAP escalation desk.
They will be in touch with you at their earliest convenience.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store.
They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, The Pick and Pay Team
Kindly note that we have escalated your query off to our ASAP escalation desk.
They will be in touch with you at their earliest convenience.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store.
They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, The Pick and Pay Team
Best regards,