Disgusting service, rating should be minus

<p>We had to shop at Greenstone today and unfortunately due to time constraints had to shop at the PnP and I had to take an item back, firstly the till was not working (at customer services and the other lady was on lunch) so we started our shopping and then I saw that the lady was assisting another customer so I went back to customer services. The couple in front of me told me they were overcharged by R40 on the 4 items they bought so we were discussing shopping etc. The lady then started to serve me, constantly speaking in whatever language to the lady next to her - right now that is also unacceptable, I was speaking to her and was being ignored.</p> <p>The next thing this person Daniel a GMD Manager was standing next to me saying something to the effect of double the money back, I answered him that I was just bringing something back unaware that he was speaking about another issues and lo and behold I got "whatever" from him. </p> <p>I asked him what he meant by whatever and said that it was unacceptable to say that to a customer and he firstly denied saying it and I told him again he did and his reply was "I did not mean it that way). The point is he said it and if that is how he treats customers then he and PnP clearly do not realise that without customers they would not have jobs or earn a salary.</p> <p>The gentleman who had the issue of being overcharged was standing there, looking shocked and I took my money and walked away and told the gentleman's wife about the rudeness and even she was shocked.</p> <p>I honestly hope that someone at PnP takes this seriously as we will not shop at Greenstone PnP again and I would presume that the couple that were overcharged feel the same.</p> <p>Thank goodness the ladies at till 21, Mogadi and the packer were sweet and lovely but we still left with a bitter taste in our mouths. </p>