Disgusting Service Provided by PnP ASAP

I am truly disgusted by the service I have received, I placed my order pass 8 thursday evening and on the app the expected delivery time was 21:30-22:00. I then went back in to see how far my order was and the expected time was 09:00 - 10:30. Of which i then contacted my manager to set an expectation that i will be late. Not to long there after i got two notifications to say that the driver is on his way and order delivered , by this time I was so stressed and tried to call the call center of which i got to a voicemail advising of the office hours , needless to say I hardly slept as i was trying to figure out what had happened to my order.

On the 3rd of Decemceber I initiated my first call at 09:00 am of which i spoke to Nosi who advised she will try and get in contact with the store to find out what happened, as the system shows delivered. I then kept checking the app of which I saw no movement and continue to call, Twice i called through and advisors would answer the call but no response . By this time i was livid as I needed to get to work, Eventually I got through to bridget and my airtime was nearly depleted , I asked her to call me back however she failed to do so. This has been after 8 attempts to get through. I then attempted to call again of which i then spoke to a Nosi again and i said i spoke to her the morning but she denied it and said there were two Nosi's and this was at 10:41. We continued to speak for 19mins of which she advised they had received an email from the store at 08:00 the morning of the 2nd to say that the order is still there . She then said she would have to send it to back office for them to allocate a driver. By this time i was fuming as I had to be at work. I then waited for the app to update and by 12:00 still nothing at 12:19 I then called and spoke to Ethan who says he also lives in kewtown and was very apologetic and advised he would put through a redelivery and speak to his manager to authorize.

I asked him to set the reorder for 17:00 as my daughter would be home , as i needed to get to work as i already have half a day unpaid. I then decided to uber to work of which it cost me R180 by ths time i had wasted over R100 on airtime of which i have my proof of all this.

At 16:00 I went into the app of which i still saw no movement and called the call centre again at 16:18 and not sure what the guys name is i spoke to but he was not very helpfull . I then asked him to please inform me of all the notes on my account and he said there was nothing , so you could imagine i was fuming.I then decided to call the rondebosch store where the order was and spoke to phumeza of which she was very helpfull. and ask her Manager to send an email for my goods to be delivered . Not to long there after I went into the app and saw that my order was being processed.

I have lost so much financially due to the incomptence of your staff and feel it's only fair that I be compensated . As I lost out half a day's money at work , I had to pay R180 to get to work when on average I pay R27 daily ,I also had to buy over R150 in airtime as the calls are not a free line .