1 reviews | Active since Oct 2017
Disgusting service over and over
On Thursday 3rd August, I was sitting at home with a sick baby,who was on antibiotics for throat infection causing her to have a runny tummy.
Running out of pampers nappies and using my last money ,i decided to place an order on the pick n pay app for her nappies, porridge, bread and milk.
On the app there was stock,then watching the app they then notify me there is no stock of the nappies (the reason i placed the order)
I immediately used my own airtime and called customer service to cancel the order and refund my money if they do not have stock,i also asked the lady to check for me who had stock and she confirmed that there was stock in town so when i get the refund i could place the order and have it delivered to my work (where i would ask a colleague to drop off at my home) , the lady promised to call me back in 15 minutes to confirm the refund.( This call was almost 30 mins using my airtime).
An hour and a half later,no refund and no call back,i called again and spoke to Chanel,the refund was almost done immediately.
I then placed an order to deliver to my work and also afterwards advised no stock after the lady on the phone confirmed town had stock.
I advised pnp again on the phone to cancel the order,She explained a refund into my bank account takes 6-10 working days,i advised her i cannot wait as i used my last money,she then put me through to Ethan ,who understood and promised to call me back.
Ethan called back saying garden centre did not answer their phone and that he called pampers and there is a problem with their production but he will call all stores and let me know where i can buy as my daughter can only use pampers and my money is stuck in pnp.
Till now i am waiting on his call,had to borrow money to buy nappies for my daughter,
The service i received was disappointing and disgusting from a pick n pay
I will be posting this on all forms of social media as pick n pay is now keeping my money hostage and humiliating me by having to borrow money .
Pick n pay do not value their clients and keep their money hostage.
If they cannot provide the product i need.i should have been refunded immediately so i could purchase from a company who actually has stock and values their clients
"Good day Zahrah,
Thank you for taking my call ❤️
We are so sorry to hear about the issues that you're having with sourcing our diapers.
As per our telephone conversation, kindly see below.
As manufacturers, we do not run specials but the store. We have a main distributor who distributes to the store's distributors which then dispatch to the stores.
The stores are solely responsible for ensuring that they have enough stock as they are the ones ordering the stock.
We also have no issues with our manufacturing machines and we produce diapers normally.
We do not have any involvement regarding the transactions between your yourself and the store. They are solely responsible for this.
The information that the store has provided you with is very inaccurate.
Should you wish to contact us while you are at the store for more insight regarding the above, you may reach us at *** and we will be happy to assist you."
Im a appalled
"Good day Zahrah,
Thank you for taking my call ❤️
We are so sorry to hear about the issues that you're having with sourcing our diapers.
As per our telephone conversation, kindly see below.
As manufacturers, we do not run specials but the store. We have a main distributor who distributes to the store's distributors which then dispatch to the stores.
The stores are solely responsible for ensuring that they have enough stock as they are the ones ordering the stock.
We also have no issues with our manufacturing machines and we produce diapers normally.
We do not have any involvement regarding the transactions between your yourself and the store. They are solely responsible for this.
The information that the store has provided you with is very inaccurate.
Should you wish to contact us while you are at the store for more insight regarding the above, you may reach us at *** and we will be happy to assist you."
Im a appalled