CvdW
Chantelle van der Westhuizen
1 reviews | Active since Dec 2025
03 Dec 2025, 16:43
Disgusting Service – No Delivery & Refund Cancelled!
Pick n Pay’s ASAP service is an absolute disgrace. My order from 30 November 2025 was never delivered, and after logging complaints on the app and via email, I STILL have no response.
To make it worse, the app now shows my refund as CANCELLED. How do you cancel a refund for an order you didn’t deliver? This is outright unacceptable and feels like daylight *******. I have CCTV cameras to prove my order was never delivered to my address!!
I want my refund processed immediately and an explanation for this mess. Fix your systems, fix your service, and stop ignoring paying customers.
Helpful (0)
Replies (1)0
Replies (1)CvdW
Chantelle van der Westhuizen's updateReviewer Update
17 Dec 2025, 15:49I placed an online order with Pick n Pay that was never delivered. After contacting customer support, I received a partial refund for the items, but the delivery fee and driver tip were not refunded, even though no delivery took place. I find this extremely disappointing. If an order is not delivered at all, it makes no sense for a customer to still be charged for delivery, and especially not for a driver tip for a service that never happened. While I appreciate that the items were refunded, the resolution is incomplete and unfair. Customers should not have to pay additional costs when the service they paid for was not fulfilled. I hope Pick n Pay reviews this process and ensures that full refunds are issued for undelivered orders, including delivery fees and tips. Very poor communication from Pick n Pay.
CvdW
Chantelle van der Westhuizen's update17 Dec 2025, 15:49
Reviewer Update
I placed an online order with Pick n Pay that was never delivered. After contacting customer support, I received a partial refund for the items, but the delivery fee and driver tip were not refunded, even though no delivery took place. I find this extremely disappointing. If an order is not delivered at all, it makes no sense for a customer to still be charged for delivery, and especially not for a driver tip for a service that never happened. While I appreciate that the items were refunded, the resolution is incomplete and unfair. Customers should not have to pay additional costs when the service they paid for was not fulfilled. I hope Pick n Pay reviews this process and ensures that full refunds are issued for undelivered orders, including delivery fees and tips. Very poor communication from Pick n Pay.