Disgusting service from the manager at Pick 'n Pay, Kenilworth Centre

Item: Pick n Pay
Rating: 1
Author: achmat S

About a week ago I went into pick n pay looking for a specific shampoo. After finding no one in the isle to attend to me, I walked up and down.

After about 10 minutes I come across the manager- called Marwaan (whom I received the WORSE possible service from) I called him, after doing so twice he eventually answers me with a "what" he spoke to me abruptly and was (of NO help) he then walks off to discuss me with another worker! Absolutely disgusted as I type this

Such terrible customer service from your manager has been the cause of you losing business and my support!

Helpful (0)

Replies (1)

Pick n Pay's replyOfficial

11 Jan 2019, 13:28

Good day Achmat,

Thank you for choosing Pick n Pay.

Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to your post due to a technical error.

We view this incident in a very serious light and do not condone this type of behavior at our stores. We will bring this incident to the attention of our management team.

Please feel free to email our Customer Care Team should you have any queries on *** to enable them to assist immediately or call ***.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,

Pick n Pay Team

Pick n Pay's reply11 Jan 2019, 13:28

Official