DISGUSTING SERVICE FROM SENIOR MANAGER RAVI NAIDOO AT PICK N PAY ARBOR MALL

<p>On Friday I visited your Pick n Pay at the Arbor Mall in amanzimtoti accompanied by my wife and kids .We came long to purchase a few grocery items and to purchase a Bauer set of pots from verimark for my wife</p> <p>My family and I have been frequenting your store for close to 7 years now and we have always had the most pleasant of experiences and we found the store to be very convenient .I even knew the previous general store manager, Kevin Goosen and have a great relationship with the other manager, Akhtar as well and your support staff too.</p> <p>On that day, my wife engaged with a young lady at the verimark store iro the pots .The young lady did go to the back of the store and check for the pots and she brought along a box that was opened and resealed .We enquired from the lady as to why the box appeared resealed and she advised that she was unaware as to why the box was open and resealed .we did enquire if there was another sealed set and the young lady advised that the box was the only set left</p> <p>We then requested the young lady if the item could be discounted as it appeared to be either a returned item or used item that was repackaged .these were our concerns </p> <p>I then requested that she call the manager from the verimark store and after a while, a Ravi Naidoo appeared posing a senior store manager .I enquired from him as to whether he could discount the item as it was already opened and resealed and he bluntly and blatantly rep****, No, not even taking the liberty to view the box or the contents of the box. I then requested of him to please give me his name as I would like to escalate the concern to the head office as I honestly felt that he did not address the concern like a manger should have. He then left and said he would be back to give me his name as I requested he write it on a piece of paper</p> <p> A few moments later he arrived and handed a s**** piece of paper with his name scribbled on it and advised me that I could go ahead and report him to the head office with a don’t acre attitude .He then advised that I did not give him an opportunity to address the matter and he was not aware of what had really transpired .I then advised him that the manner in which he had initially addressed the matter reflected he didn’t really care for our concern and I would have thought that the young lady would have already brought him up to date with our concern , prior to requesting of him to come and see us .</p> <p>He then became very arrogant and extremely rude and we both began arguing as I felt he was not fit to sit in the manager’s position .He began shouting at me and I also began replying in a loud tone as well. Few moments later another of your staff member intervened and requested that I calm down. The senior manager Ravi Naidoo requested that he throw me out the store but the other staff member just apologised to me and I calmed down.</p> <p> </p> <p>Whilst all this was happening the verimark manger did come through to me, he apologised for the awful experience I was having and also advised that he was on lunch .By this time I advised the so called senior manager ravi Naidoo to leave me alone as I would prefer now to deal direct with the verimark manager as he was very rude and very very disrespectful in the presence of my wife and kids and kept on saying that he would have me thrown out of the store. The verimark manager did go and check if there was any other set available at the storeroom and also contacted his head office to request for discount as the box was resealed .the verimark manager advised later that this was the only set available and opened and removed the items and ensured us that the items in the box were new and not used .We agreed on purchasing the set costing close to 2100 rinds and the verimark manager assured us that if we were to experience any issues with our purchase he would gladly replace the item and even gave us his direct number .That was just excellent customer service and such a pleasant experience to have dealt with him</p> <p>I honestly feel that should the senior manager of you store, Ravi Naidoo had adapted the very same approach and not behaved in such an unprofessional manner and disrespectful manner, I would have not escalated the concern to the head office to deal with. The senior manager’s attitude and the very unprofessional manner in which he dealt with our concern is indeed disgraceful. He traumatised my wife and kids and the behaviour he displayed as senior manager is unbecoming of a senior manager and is totally unacceptable .If he is allowed to continue dealing with your customers in this manner, then he would be chasing away all your loyal customers .If he was experiencing a bad day , he certainly did not have the right to ridicule us and traumatise my family in the way he did .He should be sent for customer service training so he is able to communicate and reciprocate with customers in a professional and respectful manner .He not only abuses his position at the store by throwing customers out as he is unable to resolve their concerns and he thinks , he is far superior than your customers .Pick N pay prides itself on its quality of items and more on serving people and customer service , he does not echo or portray these ethos at all<br /> That day I spent close to 3000 at your store, that was as a result of the verimark manager attending to our concern in an efficient , respectful and very professional manner .I</p> <p>I would like to place on record that I have never had such an awful experience at your store and this was due to your senior manager behaving in such an unprofessional manner</p> <p>We now demand a written apology from him and we look forward to your response and actions taken to rectify the issue</p> <p>Very disappointed Customer</p> <p>Mohamed Saib and Yasmeen Ibrahim</p> <p>Mobile Number: ********** 085</p> <p> </p>