LB
Lloyd B

1 reviews | Active since Dec 2017

07 Oct 2019, 15:43

DISGUSTING SERVICE FROM PNP BLUE HILLS

THE SHOCKING EXPERIENCE AT BLUE HILLS SHOPPING CENTER.

They have a queue for 10 items or less, for disabled people, and every time we shop there either its not open or it's filled with over filled. I as a above knee amputee have to stand in these long queues with no assistance, it's seems money is more important then caring for your customers. I made contact the manager of the store and voiced my dissatisfaction and was told by the manager, that he spoke to the staff and they won't co operate and he could not care about me, and that particular queue is right in front of the managers cubicle.

The previous was brilliant he was on the ball, and he would make sure we got attended to promptly.

It would be nice if there was proper disabled parking that was monitored, and besides that the car guards let's abled people to park there!!!

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Replies (1)
Pick n Pay
Pick n Pay's reply07 Oct 2019, 16:15
Official
Good day  Lloyd,

Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team.

Your reference number is ***. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team