Disgusting Service from Pick n Pay Workshop store Durban

On the 30th of October 2024 I entered the Pick n Pay workshop Store in Durban looking to purchase their roasted chicken and some cooked chutney. I selected the chicken and proceeded to the deli counter for the chutney. At the counter the deli staff Ompile was busy on his cell phone, and I stood there for a good few minutes waiting for him requesting assistance, but he ignored the fact that I was even there. I then asked for the store manager a gentleman Thula was in the back and he heard me requesting for the store manager and just continued to walk out of the deli section without even taking note of what I was saying. I then went to the bakery section where I asked the lady to please call for the store manager of which she explained that she did not think he was in, but I could go to the office in the front. Thula then approached me when he saw me going to the office and asked to now assist me claiming that he did not hear me. I did speak to the lady at the office however I did not take down her name and he tried to explain but this was now really not applicable as he hear me the first time and pretended that I was not even there and this too as the manager in charge. He walked pass his staff while they were using their cell phone and did nothing about it.

When chatting to the lady in the office, well this to me was shocking as well as she had 2 packs of specials that was marked down for the customers tomatoes R15 for almost 3 KL and fruits. I asked about this as It would have made sense then to buy a pack like this and she referred me to a stand and said I could get some from there as this obviously was hers. As I know and understand these marked downs specials are for the customers, but a few staff were carrying parcels of the same packs. (Just bringing to management attention) is this how staff should be doing things

Then as I went to stand in the que to pay for my chicken for almost 10minutes or more and when it was my turn the cashier Silindile Zondi then had to complicate my afternoon further by allowing the security to tell her to help his friend with buying a Hollywood ticket and this made me really mad. We are standing and waiting for this long and just get told oh it's just a Hollywood ticket. Now he is not more important than me to get assisted without following the que. Nor does the security have the right to tell me so what he can do whatever he likes, and stull continue to argue with me.

We as customers must accept the behavior of bad customer service given to us by the staff of Pick n Pay and this is ok with the management.

I am disgusted by this from the staff, security and management levels and really hope that someone will do something about this very disgusting service of the Pick and Pay Workshop store.

Kind regards

MaryJane ***