Disgusting Service from Pick 'n Pay ASAP

Order No: *** - Pick 'n Pay ASAP

I placed an order on the 31.01.2022. The order was not delivered and I spoke to Shannen Lewis who assured me via email that the refund will be processed in 3-10 days. The refund has subsequently still not been received. I have been promised call back from a manager 4 times which I have still not received. They have failed to: - Deliver the purchased products ordered on the 31.01.2021 - Failed to correct my contact number which was only done after 3 calls to them. - Failed to communicate that the initial refund could not be completed and only managed to process this on the 11.01.2022. - Failed to meet their own refund SLA, leaving the consumer out of pocket and the funds gaining interest in their account. - Failed to contact me as promised after numerous requests to speak to a manager.

I then needed to call in on the 14.01.2022 and spoke to a manager by the name of Darren. While discussing the account the call disconnected and no call back was received. The refund is still not received, my complaint has not been logged correctly (which is a compliance fail which the ombudsman would love).

I shouldn't need to run after Pick 'n Pay for MY money. I did speak to ***meedah Andrews who initiated the refund on the 11.01.2022 which I am happy about. The experience I received form this business is awful and would not recommend them to anybody. Especially not their online service.

I will be happy to change my review if my complaint can be heard and I be compensated accordingly for this hassle, poor customer service displayed by management and advisors and multiple failed promises