AZ
Andisiwe Z

1 reviews | Active since Nov 2022

29 Nov 2022, 10:11

Disgusting service

I am so disgusted with picknpay service especially ASAP if you guys don’t wanna do business just shut it down. We placed an order on Sunday and all of a sudden you guys decided to change delivery date and time to the following day which in this case was Monday of yesterday. Your ridiculous driver was not even at our gate for more than a minute and he decided to return the order back to the store. I called Tygervalley and they confirmed that the order is with them and they will try to get a driver to deliver and I waiting for delivery till store closed. Today I called again only to find out that my order is missing and they saying when that left the store it was there. What ****ery is that now we need to be inconvenienced as if we buying all this stuff on credit hay you guys need to stop this.

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Replies (1)
AZ
Andisiwe Z's update29 Nov 2022, 12:45
Reviewer Update
So I decided to go to Pick n pay Tygervalley after I was told my order is missing. I got Valentino who is the supervisor of ASAP deliveries and Jaco who is the store manager. They were so rude to an extent that Jaco made me feel like if it was a white person complaining he would have taken it seriously. Everyone could see that he did not care simply because we black and he laughed when my wife said her wife called. He’s so arrogant and ****phobic he did not care what we said he just said we got out order we can leave the store now there’s nothing he can do. I am never using pick n pay and I will make sure that everyone knows about the experience we keep on getting in these apps and these stores