1 reviews | Active since Nov 2018
Disgusting service by store Manager
I have never in all my years that I have been to Pick n Pay Malvern been so rudely spoken to, and this was by the store Manager, Dhiren. I went in to buy a couple of things as I received one of the Pick n Pay brochures, at the bottom of the Brochure it said prices valid 19th - 25 November, one of the item that was in the brochure, OMO Auto was advertised for R49, on the shelf it was R78, I then questioned the Supervisor about the price, making note that the brochure says valid from 19th - 25 November, today being the 22nd, she rep**** by saying that it was a misprint and that other customers also queried this. I explained to her that the reason I came is that the brochure said valid from the 19th, and now I am being told that it is only valid from tomorrow 23rd, why advertise that the price is valid from the 19th then. She referred me to the store Manager, after waiting some time for him to arrive, and then still deciding to have chats on the way I explained my reasoning behind coming today and that the brochure said valid from 19th to 25th he couldn't wait for me to finish my sentence and rudely told me to read the other page which said Deals valid from Friday 23rd November to Sunday 25th November. I am capable of reading however I informed him that he should then not advertise valid from 19th then. This is when the drama started, i received a call which I then diverted, thereafter he started asking whether i was recording him, this was rather confusing, at no stage did I hold up my cell phone to record, I am entitled to answer my phone at any time, and believe me he is not that important that i need to record him. He then got very abusive and started walking away, at this this stage I was very upset, I told him that if this is the way he speaks to customers he shouldn't be a Manager. I told him that I could be laying a complaint and was told by him to do so with pleasure. I left all of my shopping behind and went shopping at checkers, Neither myself or my family will ever be supporting Pick n Pay Malvern again.
Thank you for choosing Pick n Pay & taking the time to write to us. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to your post due to technical difficulties.
We have done a follow up on this and have noticed that your complaint has been attended to via our Customer Care Team.
Please feel free to email our Customer Care Team on *** should you have any queries or need any assistance. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to write to us. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to your post due to technical difficulties.
We have done a follow up on this and have noticed that your complaint has been attended to via our Customer Care Team.
Please feel free to email our Customer Care Team on *** should you have any queries or need any assistance. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
