LN
Leletu N

1 reviews | Active since Dec 2019

17 Dec 2019, 10:08

Disgusting service at the deli

I went to Pick n Pay Lotus River to get rolls and russians. The cold meat section filled with flies did not have a microwave and at the till i was asked to go to the bakery/deli which i did and the rude deli staff refused to warm them as she had things in the fryer. When i peaked, the fryer was off so she just would not warm my russians. I wanted to return them but my wife had already paid and i did not want the hassle.

I am ashamed this morning to choose Pick n Pay Lotus River because i passed Makro and did not go to Shoprite cz my choice was Pick n Pay.

Sies your deli staff is a disgrace to your brand.

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Replies (1)
Pick n Pay
Pick n Pay's reply17 Dec 2019, 14:30
Official
Good day Leletu Ntanjana,  Thank you for taking the time to address your concerns with us.  Please accept our apologies for the inconvenience caused.  We are addressing your concerns with our management team. 

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.  Kind Regards, The Pick n Pay Team