disgusting service at maponya pick n' pay

last night 2/3/2017, round about 19:00pm, went to pick and pay mapoya, to but one two litre cool drink, only cool drink, the shop was busy with trays and basket, so I went to KIOSK, as I usually go with any pick and pay including the one I rotate and regular which is pick n'pay Southgate, to my surprise when I got to kiosk at maponya a lady by the name lebogang told me to go on queue with client who had more than ten items in their basket, she could not help me with one item, I find her service was disgusting, how can I wait 30minutes just to pay for one item, her service was unprofessional, irritating and shame to other pick n' pay brands, kiosk as far as I know to other pick n' pay shops, you go and be serve if you have less than 5items, what a shame, people says we do not support local shops, its because of the disgusting service we come across, there was no sense of agency even to those tellers who were serving items not more than ten, while the queue were very long, we come from work tired and do not want to still stay in a shop for 30minutes, while you have a 2litre of a bottle of cold drink, I m so appealed and disgusted by the service received