Disgusting Service and Inhumane

On the 29/03/2023 I place an order online ref no *** and the wrong order was delivered. I phoned PnP support centre and I was told that they well send someone to pick it up and they never did ref no for that was ***.I had to make other arrangements for my guests of which I didn't budget for.I called again later that evening the last told me to return the wrong goods to Blue Hills PnP since its them who dispatch the order and I did that on Monday and Matilda received and checked that they were in order and I never got my refund I was told that it will returned to my wallet after 3 days and it never happened up until I called them again.I made it clear to them that I wont be using their app since it was not the first time this happened .They still told me to wait for my refund till today am still waiting.then I received an email telling me that the matter has been resolved ref no:747762 but no money refunded