1 reviews | Active since Apr 2016
Disgusting service and false information.
I went to pick'n pay store in Claremont, When I got there items were marked down and they were on the table by the door. We saw Huggies nappies (pants) and asked the price from one of the staff members and he told us they were R40, we then took about 5 packets and other items, when we get to the till the nappies were R80, we told them the incident and they were not helpful at all, they then called a supervisor named Kim to void the items and we told her what happened she said she is going to find out didn't come back, since it was our lunch time we had to go as time was running our.
I found this service disgusting for a big company like this, given false information and no taking ownership of that.
I am very disappointed.
Good day Zandile,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received at the Claremont store.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Zandile,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received at the Claremont store.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
