Disgusting service and bad attitude

I am an FNB customer. My bank informed me that I can withdraw cash at the PicknPay tills. I was shocked when I request cash at the till. None of the cashiers could assist me. All they told me was there is no cash. I requested a manager.Innocent Dhlamini was not innocent. He told me there is no cash without even checking the tills. All he said was did I read the Ts and Cs about withdrawing cash at the tills. There is no way such a BIG picknPay can just run out of cash in the afternoon. This was around 17H00 01-04-2015. I thought is april fools joke. I still cannot believe it.