Disgusting service

<p>In May this year I made an error on the pnpay mobile app and converted 18000 points to rand value. I contacted them immediately, 14 May and asked if they could revert it back to my account. The customer service agent i spoke to ensured me it will be back in my account within 48hours....that nevwr happened. I then emailed their comtact centre that same week ..no response. 3 weeks latwr i called again and was told how sorry they are and that the matter will be escalated..again. At beginning of April i checked again..still no points..i called back again and again...4 calls in total with no success. A Week ago i called again and demanded some action..i spoke to mandisa who gave me same story that the matter will be escalates again..i was not happy with her response and explained to her thay i refuse to put the phone down unless my points ate back on my account. She called the manager...im speaking under correction but think his name is Jason. He apparently could not hear me as my line was apparently giving problems on his side...no complaints from mandisa whom i had on the line for a full 10 minutes. I then gave him my cell nr and asked if he could phone me back...and i am still waiting on him to return my call. That same afternoon mandisja called me up again explaining that the points will be back in my acvount on monday..well..2 mondays had passed by aonce then. Pick n pay ahould not reward customers for shoppiing at thwir stores of they ***** your points back when an error is made on their mobile app....this is disgusting service that my problem could not be resolved for almost 4 months..i will contacy them again as those points belong to me and i want them back in my account. ..disgusting and pathetic ic service and *********** staff and managers who are even worse! In my opiniom they dont even deserve a rating. .</p>