Disgusting service

I am writing about an order placed on *October 28th*. I included *specific delivery instructions*: the driver was to *contact my mother*, as I would be unavailable at work. Instead: - The driver *ignored the instructions* and repeatedly called *me* (unsuccessfully). - The order was *marked undelivered*. - I was told a refund would be *processed automatically*, but *I still haven’t received it*.

My questions: 1. *Why are delivery notes ignored by drivers?* 2. *Why is this process so inefficient?* 3. *I demand my refund be processed _today_. No more delays.*

I expect: - *Immediate refund initiation* (by *end of today*). - An *explanation and corrective action* to prevent this. - *Confirmation of the refund timeline* (reference number, date).

If not resolved, I’ll *escalate this* and share my experience publicly.

*Details:* - Order ID: [Insert if available] - Delivery Address: [Insert] - Contact: [Your phone/email]

I trust this will be addressed *without further delay*.

Order number ***