Disgusting service

I am really perturbed by the manner Pick n Pay staff and managers treat their customers. The brand really lacks proper customer service. I visited Pick n Pay liquor store at East Rand Mall this past Thursday, 10 December, and their service was so slow on the tills and the queue was stagnant and not moving an inch. I requested assistance from a Security personnel (Kgadima) to assist with getting a manager at least to put in one more person to the till. The security guy was dismissive and extremely rude, he told me that I needed to go into the store and choose which manager I wanted to call. I was shocked and disgusted at the extreme incompetence and rudeness of the security guard and really not sure how he got any employment. The manager (Elize Jacobs) finally popped out, I relayed to her what had happened and she simply ignored me - nothing done, no worry for her. Couldn't believe it! How this person became a Store Manager? Such a useless manager who doesn't have skills - this is one big failed talent search by Pick n Pay and so tarnishing to the Pick n Pay brand. If Pick n Pay continues to hire people like that store manager (Elize Jacobs), it will leave a bad taste to many loyal pnp customers and we'll be forced to consider other stores who will cherish us as customers.