MR
Muzammil R
1 reviews | Active since Feb 2019
28 Aug 2019, 17:26
Disgusting service
Disgusting service bought item today and it's not working properly and got witnesses but store refuses to refund item wow yet within an hour went to store to advise item not working properly
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Replies (1)
Pick n Pay's replyOfficial
29 Aug 2019, 09:45Good day Muzammil,
Thank you for choosing Pick n Pay & taking the time to address your complaint with us
We have tried calling you on *** however you were not available to take our call. Apologies if you were in a meeting when we were trying to get a hold of you. Please accept our apologies for the inconveniences caused to you and for the poor service experienced at the Umhlanga Crescent store.
We view this incident in a very serious light, we are busy addressing this with our management team.
Your reference number for this escalation is ***. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to address your complaint with us
We have tried calling you on *** however you were not available to take our call. Apologies if you were in a meeting when we were trying to get a hold of you. Please accept our apologies for the inconveniences caused to you and for the poor service experienced at the Umhlanga Crescent store.
We view this incident in a very serious light, we are busy addressing this with our management team.
Your reference number for this escalation is ***. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply29 Aug 2019, 09:45
Official
Good day Muzammil,
Thank you for choosing Pick n Pay & taking the time to address your complaint with us
We have tried calling you on *** however you were not available to take our call. Apologies if you were in a meeting when we were trying to get a hold of you. Please accept our apologies for the inconveniences caused to you and for the poor service experienced at the Umhlanga Crescent store.
We view this incident in a very serious light, we are busy addressing this with our management team.
Your reference number for this escalation is ***. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to address your complaint with us
We have tried calling you on *** however you were not available to take our call. Apologies if you were in a meeting when we were trying to get a hold of you. Please accept our apologies for the inconveniences caused to you and for the poor service experienced at the Umhlanga Crescent store.
We view this incident in a very serious light, we are busy addressing this with our management team.
Your reference number for this escalation is ***. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team