Disgusting service

I am disgusted in PNP , for Black Friday I bought a AIM 30 cm fan 100 watts for R399 as advertised online by Pnp. My item was received on Monday the 7th of December at R65 delivery fee and it’s incorrect it’s a 50 watts and not what I ordered.

I phoned customer care that same afternoon logged my issue and got confirmation they would get back to me. I had to phone customer care 3 times in the last two days to get feedback.

Eventually they phoned me back today to only say that I have the right product it was marked incorrect online so there is nothing they can do !!!!! What .... crazy had I known this I would have gone to look at the other 1000 stores selling 100 watt fans for Black Friday . Now I’m sitting with no fan and Pnp can only say sorry either I want the fan or they will collect it. How about they turn back time and ensure that I get a 100 watt fan I wanted for a cheaper price as Black Friday has come and gone.

I live in walking distance to Pnp I will now rather drive 20 min out of my way to Checkers where there incompetence is far less and they would have offered me an alternative and accommodated me as a customer.

Pnp has no problem welcoming me to shop and pay , but I must be hot and bothered because someone can’t advertise there products correctly. And I must miss out on the Black Friday special.

Absolutely unprofessional and inconsiderate. Very unhappy customer.