Disgusting service

I have held onto pickand pays customer care line, mfor 30 mins with no response, hung up and called again , yet again 30 mins for no response. This all in order to sort out my on line shopping. The person who runs the call centre should be dismissed for incompetency. I posted on pnps facebook wall, they deleted my post, (no swearing or being nasty). They then promised to come back to me yet I am still waiiting. I love myu local pnp yet head office is unfortunatlyu rn by a bunch of uncaring idiots who have no idea about customer care. When speaking to my local pnp they advised me to rather send in an email of requirements rather than use the usleess online function (from the horses mouth). This sll do I can spend my hard earned money at pick and pay. Disgusting service