Disgusting service

11 May 2018 myself and my fiance went to Pick n Pay Cape Gate. When getting to the paypoints I picked up that the foil we took was the wrong one as the labeling wasnt correct. I requested the cashier to void the item and asked my fiance to go fetch the correct one. The cashier with a smirk on her face told me he cant go and fetch the item. I asked her why and she said it company policy. I then said he is fetching the correct item why cant he do that. Again with a smerk on her face saying a manager neess to go with him as he could put something in his pocket(implying he would *****.) I then said what if we forgot to take bread and he went to fetch the bread would a manager be required to accompany him as well. Not sure if it was a supervisor or line manager that came to void the item I then asked the same question why cant he go fetch the item? The cashier turned around to her line manager/supervisor and spoke a language we cant understand not giving me the opportunity to speak or get a response. The line manager went to the aisle to fetch the item and stood there not knowing what item to bring back as she listened to the cashier and ignored me. My fiance when to the aisle showing the line manager/supervisor which item.

I have never been so disgusted in my life by the service i received from Pick n Pay last Cape Gate last night.

We do our monthly shopping at the store and pop in twice a week.

For one of the employees to say that we cant go back into the aisle to fetch the correct item because my fiance can put something in his pocket. Another customer that was in the line even said that it doesnt make sense what the cashier is saying to me.

I will definetly stop shopping at Pick nd Pay and tell my friends and family of this disgusting service I got

I emailed there customer service and no response

Regards Chanelle Morkel