Disgusting service

I went to pnp Newtown Junction mall during my tea time and went straight to the kiosk as that’s the only place in the shop that sells bio plus and cigarettes, there was only one customer there at the time doing a refund, during the time I was waiting there a queue starter to form, there were 3 ladies at one time all assisting with the one refund and not even seconds later they all disappeared, I then proceeded to ask the lady at the counter if it’s not possible for someone else to assist whilst they doing the refund for the customer as I cannot get my product from any other counter to which the cashier just responded no! Once she completed her transaction on the refund she proceeded to assist the customer next to me completely ignoring my presence there! How disgusting and purely rude!!! My company often uses pnp for staff appreciation Such as pnp vouches for over 20 000 staff, I truly can’t wait to tell them of my experience with PnP, I’m certain we can get better service from other retail stores!