MM
Malissa M

1 reviews | Active since May 2016

09 May 2020, 13:17

Disgusting service

I had such disgusting service from pick and pay west coast village such bad additude from a worker that they acctually brought me to tears . Manager didnt instruct worker to stop her **** and still she just carried on with other customer on the que asking this lady to keep quite as she is rude . I have the relevant people's names . Over powering me while I am trying to talk . All this just because something was purchased in the store and I needed it to be exchanged after I called the store yesterday and I was told it is 100% fine I must just bring the slip . FYI I am also an expectant mother and I wish that no other customer should go though what happend to me pnp west coast village "sunningdale cpt" you will not see me again and I surely will spread the word !!!!!! I dont even have word disgusting

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Replies (1)
Pick n Pay
Pick n Pay's reply23 Feb 2021, 09:27
Official
Good day Melisa, 

We Sincerely Apologize about the terrible experience you had at the PnP West Coast Village in Sunningdale Cape Town. Thank you for taking the time to write to us This is not how we pride our brand as PnP,  As we aim to give our customers quality service as well as a pleasant
 experience. 

Note that the matter will be escalated to our management team. We value your patronage as a PnP customer and look forward to your continued support 
Kind regards PnP Team.