AS
Andile S

1 reviews | Active since May 2013

26 Jun 2015, 08:51

Disgusting poor Service

I have been doing my shopping at PicknPay for sometime now and have never received as terrible service before and I have to speak out to root out this poor service. Deborah from the deli needs to be taught manners or customer service to e precise. not only has she serviced me in this manner today but several times and she sees nothing wrong with it but I guess I can not blame her entirely as I got the same service from the front desk so called manager who gave me no respect, time or even acknowledge my concern at all but continued playing with his cellphone. <br> <br> There is no respect what so ever for customer service and it worries me a lot as I know that picknpay as a whole prides themselves on quality service. <br> <br> Mr Manager and Deborah do you know anything about Stella service? we don't need people like you in our PicknPays shape up or shape out. It doesn't matter if I spend R10 or R1000 am still a paying client and I deserve your respect and good service.<br> <br> Disgusted client

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Replies (1)
Pick n Pay
Pick n Pay's reply26 Jun 2015, 10:01
Official
Hello lesedi_123,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

We have escalated this matter to our Gauteng regional office for their attention, and they will be in contact with you shortly.

Kind Regards

Marise Brown

Ref Number : ***

Best regards,