Disgusting PNP management

Pick n pay clothing at the pavilion mall in westville is pathetic , terrible customer services they provide,my granma had purchased me a gift and now that she has covid and is hospitalised I can not get the reciept from her,the clothing is in genuine 100% condition with all tags attached and pick n pay clothing assistant manager at the store refuses to put da value of it onto a gift card so dat I dnt lose my value and I can use it to purchase when I find an outfit to my liking and after this pandemic,I even called the customer care line number and spoke to the complaints manager and he also refuses point blank! I'm totally disgusted with they attitude and behaviour towards they customers that purchase at a regular basis,people must stop buying from this store cause they have no customers services ethics and they are rude my entire family is disgusted with the behaviour coming from higher management from pick n pay store and customer services,my uncle who is a journalist is going to publish this in more detail in the next media report! Cause such attitude n behaviour is not the ethics n promises of URLs store policy.