RP
Rochje P

1 reviews | Active since Mar 2020

16 Mar 2020, 18:18

Disgusting , Pathetic Customer Service

So today I was at Pick n Pay Westering and the service I got , like before , was pathetic including from previous cashiers. The time I was there I attempted using my intelli mali card as I normally purchase there and the system crashed for some odd reason. However , the cashier immediately had an attitude as to why I didn't tell her what card it is and to tell me that that card is not accepted there, so being ashamed I proceed to to next till. The second time around same thing but a different cashier, same attitude and cross questioning. Absolute pathetic customer service, the main drive for any business. Im disappointed Pick n Pay.

0
Replies (2)
Pick n Pay
Pick n Pay's reply17 Mar 2020, 18:14
Official
Good day Rochje, 

Thank you for contacting Pick n Pay.

Please accept our apologies for the service experienced and we would like to address this with our management team. However we are unable to pick up PnP Westering, kindly advise the street name or another name for the PnP store you experienced this in to enable us to address further.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards,
The Pick n Pay Team 
RP
Rochje P's update17 Mar 2020, 21:29
Reviewer Update
Its Pick n Pay Family Linton Grange