AS
Alistair S
1 reviews | Active since Jun 2021
18 Mar 2023, 18:52
Disgusting management
Disappointing when the incorrect items are placed are merchandised behind promotional signage and you are charged the higher price when you reach the checkout. Totally disgraceful when management denies this and threatens to call the police when it is pointed out. Deliberate deception in my opinion, is tantamount to ********** activity with intent to cheat the customer.
Helpful (0)
Replies (2)0
Replies (2)AS
Alistair S's updateReviewer Update
20 Mar 2023, 14:23The store in question is Cradlestone...
The "manager" I spoke to was Leboga.
Impulse items (chocolates) mercahandiszed along the aisle waiting at the checkout with 3 chocolate varieties for R26...
I picked up 3 of the items behind the sign. Only after paying and checking my till-slip, did I notice that I was charged individually for each chocolate and not for the deal as advertised. Since I have many years experience in retail, I realized what had happened. Unfortunately, when I queried this with management at the front of the store, Lebo was not really interested in my problem and tried to send me off to stand in another queue.
It was clear that every person I spoke to was aware that that one of the chocolates I had picked up was a larger version of what is advertised.
I have a very strong opinion that this is done intentionally to de***** people... and if not, it is poor and sloppy management and merchandising.
When I first requested the "manager's " name, he refused... I subsequently took a photo of him holding the item in question.
I was promptly threatened with arrest from the police.
I willingly accepted his threat, after which he quickly backed down and got someone to assist me.
Yet another disgusting show of customer care from your senior staff.
Alistair Scott
***
***
The "manager" I spoke to was Leboga.
Impulse items (chocolates) mercahandiszed along the aisle waiting at the checkout with 3 chocolate varieties for R26...
I picked up 3 of the items behind the sign. Only after paying and checking my till-slip, did I notice that I was charged individually for each chocolate and not for the deal as advertised. Since I have many years experience in retail, I realized what had happened. Unfortunately, when I queried this with management at the front of the store, Lebo was not really interested in my problem and tried to send me off to stand in another queue.
It was clear that every person I spoke to was aware that that one of the chocolates I had picked up was a larger version of what is advertised.
I have a very strong opinion that this is done intentionally to de***** people... and if not, it is poor and sloppy management and merchandising.
When I first requested the "manager's " name, he refused... I subsequently took a photo of him holding the item in question.
I was promptly threatened with arrest from the police.
I willingly accepted his threat, after which he quickly backed down and got someone to assist me.
Yet another disgusting show of customer care from your senior staff.
Alistair Scott
***
***
AS
Alistair S's update20 Mar 2023, 14:23
Reviewer Update
The store in question is Cradlestone...
The "manager" I spoke to was Leboga.
Impulse items (chocolates) mercahandiszed along the aisle waiting at the checkout with 3 chocolate varieties for R26...
I picked up 3 of the items behind the sign. Only after paying and checking my till-slip, did I notice that I was charged individually for each chocolate and not for the deal as advertised. Since I have many years experience in retail, I realized what had happened. Unfortunately, when I queried this with management at the front of the store, Lebo was not really interested in my problem and tried to send me off to stand in another queue.
It was clear that every person I spoke to was aware that that one of the chocolates I had picked up was a larger version of what is advertised.
I have a very strong opinion that this is done intentionally to de***** people... and if not, it is poor and sloppy management and merchandising.
When I first requested the "manager's " name, he refused... I subsequently took a photo of him holding the item in question.
I was promptly threatened with arrest from the police.
I willingly accepted his threat, after which he quickly backed down and got someone to assist me.
Yet another disgusting show of customer care from your senior staff.
Alistair Scott
***
***
The "manager" I spoke to was Leboga.
Impulse items (chocolates) mercahandiszed along the aisle waiting at the checkout with 3 chocolate varieties for R26...
I picked up 3 of the items behind the sign. Only after paying and checking my till-slip, did I notice that I was charged individually for each chocolate and not for the deal as advertised. Since I have many years experience in retail, I realized what had happened. Unfortunately, when I queried this with management at the front of the store, Lebo was not really interested in my problem and tried to send me off to stand in another queue.
It was clear that every person I spoke to was aware that that one of the chocolates I had picked up was a larger version of what is advertised.
I have a very strong opinion that this is done intentionally to de***** people... and if not, it is poor and sloppy management and merchandising.
When I first requested the "manager's " name, he refused... I subsequently took a photo of him holding the item in question.
I was promptly threatened with arrest from the police.
I willingly accepted his threat, after which he quickly backed down and got someone to assist me.
Yet another disgusting show of customer care from your senior staff.
Alistair Scott
***
***
AS
Alistair S's updateReviewer Update
22 Mar 2023, 08:38What a disappointment when I am told that this matter will be escalated and the very person who threatened me phone's me and start making excuses. When I told him that I am not looking for excuses, but rather an apology, he put the phone down.
Totally arrogant and rude behavior in my opinion. When did it change from customer service to customer insults?
Very poor show from Pick n Pay.
Maybe bad publicity is the way forward in our new South Africa
Totally arrogant and rude behavior in my opinion. When did it change from customer service to customer insults?
Very poor show from Pick n Pay.
Maybe bad publicity is the way forward in our new South Africa
AS
Alistair S's update22 Mar 2023, 08:38
Reviewer Update
What a disappointment when I am told that this matter will be escalated and the very person who threatened me phone's me and start making excuses. When I told him that I am not looking for excuses, but rather an apology, he put the phone down.
Totally arrogant and rude behavior in my opinion. When did it change from customer service to customer insults?
Very poor show from Pick n Pay.
Maybe bad publicity is the way forward in our new South Africa
Totally arrogant and rude behavior in my opinion. When did it change from customer service to customer insults?
Very poor show from Pick n Pay.
Maybe bad publicity is the way forward in our new South Africa