Disgusting level of service from Pick n pay clothing online & customer care

Literally the worst online shopping experience of my life and yet to get any feedback or my money back!!!

I ordered some clothing on Pick n Pay Clothing online website on 24 April 2022. Received my transaction invoice immediately. Few days pass and nothing ...No tracking number no update. On what would have been day 5 what should have been delivery date I eventually get through to the online clothing call centre and I am told my goods are out for delivery. Two days later nothing. I phone again and I am told the same story.

I then phone again and cannot get through. Spent so much on airtime and no joy then try customer care...Send emails only to be sent an email that I should send an email to the clothing online.e the customer must run around emailing phoning so I do and nothing. No one can help me and today I demand a manager and get told by customer care manager that the correct manager will phone me. It 17:23 nothing no response no feedback.

Having only now read some of these reviews outlining my exact experience the most useless service. I ordered something from Durban last week and received my goods in 2 days from another retailer.

Shame on you and your supposed customer care and I am still waiting for an answer as to when I will get my money or actually any feedback would be nice for that matter!