Disgusting disgraceful service pick and pay Arbor crossing Durban

PATHETIC service pick and pay Arbor crossing Durban. Bought a 24 l aim microwave oven stove two year's ago. Was faulty took to the branch about 6 months ago. Female staff went to management, waited about 20 minutes. Swopped a new one for the faulty one. No paperwork. 2nd microwave oven stove gave up a week ago. Faulty plate. Went to branch on Thursday last week. Saw the manager Sibusiso and appliances supervisor Kuben. Refused to do another swop. Insisted on sending to supplier 3 weeks waiting period!!! Appliance was checked at branch n confirmed to b faulty. We had a funeral in the family and I advised it was essential to use the microwave oven stove. When asked how it was swopped the first time, told I must prove who I spoke to n who authorised same??. From Friday onwards branch line is not working. Left a message with Kuben to call me back from someone at clicks next door, no call back!!! Reported to head office today Monday to Diego. Still NO RESPONSE OR CALL FROM PICK AND PAY !!!

IS THIS THE KIND OF DISGUSTING DISGRACEFUL SERVICE WE ARE ACCUSTOMED TO AT PICK AND PAY!!? I'm going to pick and pay tomorrow Tuesday. I DEMAND A FULL REFUND OR A SWOP IMMEDIATELY!! THEY GAVE ME A TWO PLATE STOVE TO USE WHICH WAS ABSOLUTELY USELESS!!!