Disgusting customers service
<p>Pick n Pay Family store Cosmo City around 19:00 pm</p> <p> </p> <p>I hate to be harassed especially by a brand that I'm loyal to!!For reference please see smart shopper ********** ********** 28, Im so disgusted by the so called guards wanting to harass me after shopping and having to hand check what I have in my bag, I don't ***** but loyal to pick n pay and spend religiously over 3000 to 4000 monthly. I shop at respective stores around my area and have never experienced such appalling treatment and especially if I make it clear that you should search me. I was made a joke and stupid to an extent that I had to use profanity.</p> <p> </p> <p>What will make me happy is to not ever see this guard who has lack of respect for customers from the store, I felt very racially attacked as I never experienced this when I shop at North Gate or Douglasdale. He sweared at me and threatened to even hit me, is this what shopping experience should be about!!!!</p>
Good day Rb Monga,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused.
We view this incident in a very serious light and do not condone this sort of behaviour at our stores. Kindly be advised that this has been sent through to management.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
Good day Rb Monga,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused.
We view this incident in a very serious light and do not condone this sort of behaviour at our stores. Kindly be advised that this has been sent through to management.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
Hi There, I'm yet to receive feedback from the Store management. Will get Gareth or Richard's email and escalate this complaint to a CEO or Chairman level
Hi There, I'm yet to receive feedback from the Store management. Will get Gareth or Richard's email and escalate this complaint to a CEO or Chairman level
