1 reviews | Active since Dec 2018
Disgusting Customer Service from Store Manager, Tshepo!!!!
I usually frequent the Pick n Pay store in Craighall Park as i work in the area and often pop in at lunchtime to either replenish my groceries at home or buy a salad for lunch from their fresh food deli. Today i had a nasty experience with a gentleman who is supposedly the store manager by the name of Tshepo. He is disgustingly rude with a stinking attitude to match! I politely asked the cashier who was assisting me for a packet of sweets that i usually get at the cigarette kiosk because on this particular day, they weren't there. The cashier said she thinks they've run out so i asked her to verify if indeed they're out of stock. This is when she called out Tshepo's name, who then came towards us begrudgingly and proceeded to tell me that if they're not on the aisle then it means they've run out. I then explained to him that less than 5mins ago i had just asked for a shower gel which had run out at the aisle and one of the guys fetched it for me from the store room so he can't tell me that if something isn't on the aisle then it means it's out of stock. He then walked away from me but not before saying "Haai! hadiyo!" which loosely translated means "bug off, we've run out!". I've never been this disgusted at the display of disrespect and dis- courteousness!! My goodness! Worse still, from a Manager??!!! I'm appalled and feel he could have handled the situation a bit better instead of acting as if i'm inconveniencing him by asking for customer service. I will not tolerate this! Very disappointing!
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
