Disgusting customer service by the Pick n Pay Online team.

Pick n pay online has such horrible customer service.

On the 07/03/2019 I had an order delivered and what I had originally ordered, which had been in the online specials catalogue, was completely different to what I had received. They had advertised 24 x 80g slab of Cadbury chocolates for R15. 49 (with a 'save R333. 50' sticker next to it), but when I received my package there was only 1 x 80g slab in a huge box that had 24 x 80g written on the outside. To add insult to injury 2 colleagues had purchased the special too, on my recommendation, and received 1 x slab as well.

I'm disgusted that the online team didn't reach out to me before fulfilling the order to notify me if they had possibly made an error online.

I called their CS team and was advised that the invoice had only 1 bar listed. When I asked them to look at the actual order I was told by the agent they couldn't and only had access to the invoice. I then questioned why it would be in such a big box and why the sticker on the website had said save R333 if it was for 1 x slab only. They couldn't answer my questions and said the issue would be escalate and someone from the appropriate team would reach out to me and discuss the issue.

It's been a week and I've still not heard anything back from them.

Absolutely disappointing.