1 reviews | Active since Sept 2018
Disgusting customer service.
What a disgusting customer service. Walked in at pick n pay fourways crossing at about 6 o'clock, bought bread and cream went to pay at the kios got a aye there of about 4 people i assumed it will be faster as it only 4people in the que. Joined the line cashier was ANNAH she had no smile at all looked angry , her scan was giving her problem my understanding is that there is another way of helping customers if the scan is giving u problems , well not with ANNA, she made us wait there with her angry face not giving a dam whether we rushing back home. Then came a lady by the name of OFETSE she came with the white customer and ANNA tells OFETSE about her frastruation with the scan not working OFETSE tells ANNA to do it manual which ANNA REFUSED SAYING IN HER OWN LANGUAGE THAT SHE WILL NEVER DO TGAT IF IT NOT CIGARETTE THAT CUSTOMERS ARE BUYING TO THE KIOS. OFETSE JUMPED IN HELP THIS GUY WHO IS INFRONT OF ME BUY ENTERING HIS ITEMS MANUAL THEN HELPED HER WHITE CUSTOMER AND FINISHED AND LEFT US WITH THIS ANGRY ANNA. NEVER MIND I WAS BEFORE THE WHITE CUSTOMER ON THE QUE. ANNA did her thing with that face. This was toucher and abuse at the sametime , forgetting us as paying customers who are contributing in to their salaries. Pick n pay fourways crossing get your staff in order . It a shame and really angers me to get such service.
Good day Busisiwe,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Busisiwe,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
