Disgusting customer service!!!

Faulty HiSense Microwave that only worked for a week. Didn't have an invoice and had to wait for our brother who purchased it to come home, he does so once a month. He comes and we go to Northgate Hyper for an exchange and I'm told we have to wait for an assessment report from manufacturers, the so called assistant manager Mahuhushi Maluleka very sarcastic and arrogant tells about 14 day return policy which is nowhere on the invoice I have. He argued with me like he is a customer, I spent my money monthly at Pick n pay ...for ease of reference smart shopper# ********** ********** 28.

The same store a week before that told customers to stop shopping and pay because they are closing and that their cashiers are going to be late for a bus, this happened when I was doing groceries!!! I will be shocked if Gareth agrees with this shenanigans!!! I will find Gareth's email address make sure he knows about what's happening in his brand.

I will not accept a repaired microwave, especially if just worked for one week.