ZW
Ziyanda W

1 reviews | Active since Mar 2018

16 Mar 2018, 14:58

Disgusting Customer Service

The worst customer service by far,let me start by saying for the first time i can say its not the cashiers most of the cashiers are friendly and polite... The supervisors customer service is appaulling, it actually is sad as we have been used to pick npay service being of the upmost service,but however this pick n pay has one of the worst supervisors by far. Let me start with the facial expression the supervisors give you when you request for their assistance,they look at you as if you have come to borrow salt or sugar,i had quite a few run ins with the super visors on a corporate level where our company used to do their groceries from them,but because of the poor customer service we would much rather use a more expensive supplier with a more higher customer friendly service. My husband went to get a few things at the Pick n apy one of them being all gold glass bottle tomato sauce,when packing his own groceries because there was no packer the tomato sauce fell,he asked the cashier what he should do and the cashier called the supervisor Elize,who got there and asked with an attitude from hell, wie het dit gebreek, my husband then responded i did as i was packing it into the plastic,she then shrugged her shoulders and gave him alook to say oh well not my problem and walked away,my husband decided to go buy the tomato sauce at spar. Im really sick of this pick n pays disgusting customer service giving the name PICK N PAY a bad reputation. Pick n pay Aliwal north needs customer service training asap!!!!!

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Replies (3)
Pick n Pay
Pick n Pay's reply16 Mar 2018, 16:01
Official

Good day Ziyanda Williams,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Thabisile Macuacua

Best regards,

Pick n Pay
Pick n Pay's reply16 Mar 2018, 16:02
Official

Good day Ziyanda Williams,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Thabisile Macuacua

Best regards,

Pick n Pay
Pick n Pay's reply16 Mar 2018, 16:02
Official

Good day Ziyanda Williams,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Thabisile Macuacua

Best regards,