1 reviews | Active since Jul 2017
DISGUSTING CUSTOMER SERVICE
<p>As a regular customer working in umhlanga,i shop at the pick and pay in the crescent umhlanga daily,i received smart shopper vouchers and there was one in particular for ground beef mince,so i decided to take a packet,first enquiring from the butchery if it was the correct item and they confirmed so,when i got to the till,the voucher was not working,after paging for the smart shopper manager gabby more than twice and me waiting over 20 mins she finally comes and looks at the voucher also confirming that it did not specify much,just that its for ground beef mince,sending another worker back to teh butchery again to confirm if its the correct item,me waiting another ten mins,the girl then returned confirming it was,SHE THEN TELLS THE GIRL TO TELL ME I CAN EITHER TAKE THE PRODUCT OR NOT,ITS MY CHOICE,this is after me waiting over a half hour to get a response,and they must just take my details,ive never met such a rude,non customer service manager in my life,disgusting is what i call it,im appauled at the service and rudeness of gabby and disappointed in pick and pay the crescent,</p>
Good day Alicia,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Alicia,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
