1 reviews | Active since Mar 2017
Disgusting customer service
<p>A young lady whom had no name badge at the picknpay in promenade mall mitchel's plain was serving a customer in front of me she then had to call a supervisor or till controller to void something on the customers transaction which i was un aware of at the time cause all she did was stand up and face the other direction giving us her back with no communication or indication of the bell that tellers would normaly ring when they need assistance from management. Bare in mind that she had a packer that she couldve asked to seek for the help she needed</p> <p>All i did was to ask the teller if there is any problem as i could see no there was no movement.</p> <p>My sister en i were told CANT YOU SEE IM WAITING FOR A SUPERVISOR ,SHUT UP,MOVE TO ANOTHER QUE IF YOU CAN SEE THIS ONE IS NOT MOVING ,I DONT NEED THIS JOB THEY CAN FIRE ME I WILL SHOW THAT I WILL NOT SERVE YOU .</p> <p>The only simple answer that i was expecting was excuse me miss customer im just quickly waiting for my supervisor to assist with The customer im busy with at the moment i will be with U shortly.</p> <p> </p> <p>Then till controller or supervisor CLAUDIA comes to help the rude teller with the void i ask her if she is the supervisor her reply is IM LISTENING another appualling attitude En response i was not waiting for .</p> <p> </p> <p>I ask for the well trained pick n pay customer services representitive who normally wear red uniforms was told they managers dont work at night while they were busy laughing.</p> <p> </p> <p>"SIES"SIES"SIES!!!!! Customer service etiqutte training is definatly needed in that store</p> <p>Miss young lady never take things personally i am a stranger that didnt need to now u dont need ur job i was just a customer that needed service at the time</p> <p> </p> <p>Learn now at the job u claim that u dont need so that when you own your own companys or next president you have a customer to service to serve your people as it does go a long way .</p> <p> </p> <p> </p> <p> </p>
Good day Pelisa,
Thank you for taking the time to write to us.
Kindly accept our apologies for the poor service received.
We are addressing this incident with our Management team and will revert with feedback.
Kind Regards
Anwar Mooideen
Best regards,
Good day Pelisa,
Thank you for taking the time to write to us.
Kindly accept our apologies for the poor service received.
We are addressing this incident with our Management team and will revert with feedback.
Kind Regards
Anwar Mooideen
Best regards,
