Disgusting Customer

I wish I could've given them a zero star. I'm so angry with the service I've received from Heidelberg Gauteng on Friday 01 April 2022. I just lost it on Friday, I've walked to one of the supervisors to please help me to withdraw money from one of the tills, then I was approached by 1 of the managers telling they don't keep money in their drawers. So why do you offer a service that you can't fulfill???? So I've told him but the lady did ask the 1 cashier and she confirmed that she has money but when I walked to her she helped the next person knowingly that I was on my way. Me and the manager had words and I've said to him no wonder I've decided years ago not to shop at their shop anymore and his response was "That is fine"Please tell me why do you guys say you offer a service of withdrawing money at the till, but when we ask for money we're being told I don't have money go to the next till after I've already waited in the queue and paying for my goods then I must go and wait again at the other till? I took all the groceries I've bought back and requested a refund. The 1 supervisor who knows me from years back tried to convince me to please reconsider my request. He's a disgrace of a manager!! No wonder their staff are not happy working under management like that!!! Years ago I also had an argument with the previous manager Ellen who worked there and he took forever to refund my money that was deducted from my account, that's when I've decided not to shop there anymore and to think I used to buy all my groceries from that store and my entire month's meat. They just know how to choose their management.