Disgusting couldn't give a damn attitude

<p>I was at Pick 'n Pay Bedfordview last week.</p> <p>At the till I payed with my card, the confirmation came through on my mobile phone, however I was told by the cashier that, they were having a problem with that particular paypoint machine on their network as it was 'going on and off' and they had no confirmation of the payment. </p> <p>I showed her the proof, however she stated that, that would be credited to my account and I must pay again. </p> <p>I stated if the network was the problem how did I know that the about would be refunded the next day. </p> <p>She said that perhaps I should go and draw cash and pay with that instead. </p> <p>After this ' conversation' had been going on for about 10 minutes, as she tried a few times to ' get the machine working' I asked for someone to call the manager. </p> <p>After about another 5 minutes with no sight of the manager, I went to find him. </p> <p>He then collected a portable unit, stated that because of the confusion I would have to pay again and promised that the duplicate would be reversed. </p> <p>That I did, payed the parking because the additional about 20 minutes wasted, and drove home. </p> <p>When I got back I telephoned P'n P customer care and explained the situation to them. </p> <p>They gave the standard apology and stated they would have the manager at Bedfordview phone me. </p> <p>This was a week ago now. </p> <p>I am still waiting. </p> <p>Oh, and yes, the refund was credited the next day. </p> <p> </p>