DISGUSTING CLIENT SRVICE

06/04/2019 : Every time I happen to shop at any Pnp , I would scan the Smart Shopper Kiosks to see what’s available on discounts . The system asks whether i’d **** to update my details which I do . This week Thursday (04/04/2019) , I was printing vouchers that I thought I could use . I printed 3 vouchers then the system went offline . On this specific day all the Kiosks were off line and I called the Lady in Red :- The Customer Care Manager and she notified me that all the kiosks are offline . But there wasn’t any notice placed on the kiosks regarding the problem ! That’s how much they care about me as a VIP customer ! How Pathetic !!! On Friday (05/04/2019) , I called in to Pnp’s customer care line in Durban . I wanted to know what happens to the items that I purchased that had cash discounts ? The consultant that I spoke to asked me to hold on she’ll check my profile . I waited 5 min , then she returned with an aggressive and rude attitude . “” what proof do I have that I did any shopping at any Pnp”” .. .. She stated that there’s no record of my details on their system ! She asked me endless questions and not giving me space to answer . The questions didn’t stop until I shouted at her , and asked her as to which questions should I respond to ? She asked me ‘ do I have any proof that I shopped at Pnp’ ? Can I email my details to her ? What upsets me is that this is the 3rd time that my details disappeared . I’m getting irritated ? and fed up with the arrogance, rudeness and incompetence at Pnp ! This happens to be the “”Thank You”” that I receive from Pnp ! Many Staff Members Don’t Realize That It’s Us Customers (the public) That Contributes Towards Their Salaries ?‼️ I’ve realized that the (so few) points that they are giving to us customers isn’t worth the incompetence that I receive !!! My Time As A Smart Shopper Card Holder Will Also Disappear As Soon As I Receive A Response From Customer Care ! DISGUSTED ‼️‼️