Disgusting attitude and appalling customer service

I feel so disgusted in the customer service i received from Pick n Pay in Claremont, the store that is on the main road and shares a building with Virgin Active. I went into the store to buy ****** and a juice, when wanting to weigh the ****** i was told to go to the tills and thats where it will be done. i made my way to the kiosk till point and waited a good 6 minutes or more and when i got to the till the ucouth lady said to me she wont be able to way the item as she has no scale , i then advized that i was told to come to the till by a PnP employee and no one told me that i could not go to a specific scale. To aid the matter i asked the lady if i then could approach other tills and advise that operator of the situation and let them now i was in her line, she looked at me and simply said in a very ugly manner in xhosa .."...So that kuthini..."...meaning : .."so as to get what outcome" about so. To my shock she showed no conceren and rather than help me she called the next person and scanned his items while i was still talking as if that was not enough , she continued with the next client up until i said its ok ill take he juice and leave the ******. I went as far as asking if i could go back and weigh it else where on the floor and she said there is no where else i could weigh it....to my shock i thought i could even try the bakery just to weigh the item. Anywho am wanting to log a formal complaint against this employee and would like the matter to be escalated. Pnp has built such a great reputation and it just is a very bad reflection on long term service for such characters to be representing the brand with such stinking attitude as this degrades the image of the brand. I do not work for Pnp and the guy too who informed me of the weighing at the till points could of informed me that there is o scale at that till point, he however did not give me attitude its just a thought for whoever decides to weigh at that till to be informed prior to queueing for ages and not to be assisted at the end. I do hope this mattr will be treated as a matter of urgency and i will await your feedback. Date of Incident : 28/08/2017....Time : Between : 17:35pm and 17:55pm....Location : Claremont Pnp ( Main Road ) .