IO
Iriwa O

1 reviews | Active since Jan 2017

16 Sept 2018, 17:37

Disgusting, Appalling attitude

We went to Pick n Pay at Menlyn Mall today (16/09) at 17:00. We were at the 5 items and less till and as usual the teller did not have a badge. Her attitude was disgusting!! She did not greet. I asked her if she took the 10% discount off the Parmalet yoghurt and was ignored. She told us that we get a free bag of charcoal and I said ok we will take it when we in our way out she kept staring at me and saying “charcoal” like I was supposed to read her mind that she wanted to scan the charcoal. We asked her for a packet and never got one. When we paid my Dad asked her where the packet is and she rep**** by shaking her head and said no. I will never go back. We do all our grocery shopping there but will no longer. We couldn’t report her because she had no name tag. And we were not going to ask her sour face for her name or manager. Pick ‘n Pay you absolutely disgust me. Tell your employees to go if they cannot appreciate their job and to have some respect for their customers!!!

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Replies (1)
Pick n Pay
Pick n Pay's reply19 Sept 2018, 10:48
Official

Good day Iriwa

Thank you for taking the time to address your concerns with us. Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores and are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,
Senabelo Naledi Ndlovu

Best regards,